Terms & Conditions
skyph Casino – Player Agreement

These Terms & Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("Player," "User," "you") and skyph ("skyph," "we," "us," "our"), the operator of the online gaming and sports betting platform accessible at skyph.one and related mobile applications (collectively, the "Platform").

By completing the registration process, making a deposit, placing a wager, or otherwise using any feature of the skyph Platform, you affirm that:

• You have read and fully understood these Terms & Conditions;
• You meet all eligibility requirements set out in Section 2 of this Agreement;
• You are entering into this Agreement voluntarily and of your own accord;
• You accept that skyph's Privacy Policy, Responsible Gaming Policy, Bonus Terms, and any game-specific rules published on the Platform are incorporated into and form part of this Agreement;
• You acknowledge that gambling involves risk and that you may lose money wagered on the skyph Platform.

These Terms apply to all users of the skyph Platform, regardless of how they access it — mobile browser, desktop browser, or native application. Players who access skyph through third-party affiliates or promotional links are equally bound by these Terms.

Access to and use of the skyph Platform is subject to the following eligibility requirements. You must satisfy all of these conditions at all times while your skyph account is active.

• Age: You must be at least twenty-one (21) years of age at the time of registration and at all times during which you use the Platform. This age restriction applies in compliance with applicable Philippine gaming regulations and PAGCOR guidelines. skyph strictly enforces this requirement and will request documentary proof of age during the identity verification process.
• Jurisdiction: You must be physically located in a jurisdiction where online gambling is permitted under applicable law. It is your sole responsibility to ensure that using the skyph Platform does not violate any laws applicable to you in your location.
• Legal Capacity: You must have full legal capacity to enter into binding contracts under Philippine law. Persons who have been declared legally incapacitated are not eligible to register or maintain a skyph account.
• Single Account: Each individual may hold only one registered account on the skyph Platform. Registration of multiple accounts by the same individual, whether using the same or different personal details, is strictly prohibited.
• Self-Exclusion Status: You must not be subject to any active self-exclusion order — whether issued by skyph, PAGCOR, or any other applicable gaming authority — at the time of registration or at any time during which you use the Platform.
• Not Acting for Third Parties: You must be playing and wagering on your own behalf and with your own funds. Operating an account on behalf of another person or entity is prohibited.

To access games, bonuses, and financial services on skyph, you must create a registered account. The registration process requires you to provide accurate, complete, and current personal information including but not limited to: your full legal name, date of birth, Philippine mobile number, and a valid email address.

You agree that:

• All information provided during registration and at any subsequent point is accurate, truthful, and not misleading;
• You will promptly update your account details if any information changes;
• You are responsible for maintaining the confidentiality of your login credentials, including your password and any two-factor authentication codes;
• You will immediately notify skyph through the 24/7 live chat support channel if you suspect unauthorized access to your account;
• You will not share your account credentials with any third party under any circumstances;
• skyph is not liable for any loss or damage arising from your failure to maintain the security of your account credentials.

skyph reserves the right to decline any registration application at its sole discretion, without being required to provide a reason for the refusal.

In accordance with applicable Philippine gaming regulations and anti-money laundering requirements, skyph operates a mandatory Know Your Customer (KYC) verification process. All registered players are required to complete KYC before withdrawals are processed.

Acceptable forms of Philippine government-issued identification for KYC verification include:

• PhilSys National ID;
• Philippine Passport;
• Driver's License issued by the Land Transportation Office (LTO);
• UMID (Unified Multi-Purpose ID);
• Voter's ID or Voter's Certification;
• SSS, GSIS, or Pag-IBIG ID.

skyph may request additional documents, including proof of address and proof of payment method ownership, particularly for accounts with elevated transaction volumes. Processing of KYC documents typically occurs within 24 to 48 hours during standard operating periods.

Submitting falsified, altered, or fraudulent documents constitutes a serious violation of these Terms and will result in immediate account closure, forfeiture of balances, and reporting to relevant Philippine authorities where required by law.

skyph accepts deposits and processes withdrawals through the following Philippine payment channels: GCash, Maya (formerly PayMaya), QR Ph, GrabPay, BPI, BDO, Metrobank, InstaPay, and 7-Eleven CLiQQ. Supported methods are subject to change; current options are displayed within your account wallet section.

5.1 Deposits

• The minimum deposit amount is Philippine Peso ₱100.00;
• GCash and Maya deposits are processed instantly under normal operating conditions;
• Bank transfer deposits via BPI, BDO, and Metrobank are subject to the processing times of the respective institution;
• Deposited funds must be used for gaming purposes on the skyph Platform and may not be immediately withdrawn as a form of payment processing or currency conversion;
• skyph reserves the right to request proof of deposit ownership, particularly for large or unusual transactions.

5.2 Withdrawals

• The minimum withdrawal amount is Philippine Peso ₱200.00;
• Completed KYC verification is mandatory before any withdrawal is processed;
• Withdrawal requests are processed to the same payment method used for the corresponding deposit where feasible;
• Processing times vary by method; GCash and Maya withdrawals for verified accounts are typically completed within 15–30 minutes during standard operating hours;
• skyph reserves the right to conduct additional verification checks on withdrawal requests, particularly those exceeding standard thresholds or originating from accounts with unusual activity patterns;
• Bonus funds and winnings derived from bonus play are subject to applicable wagering requirements before becoming eligible for withdrawal.

skyph offers various bonuses and promotional incentives to eligible players. By claiming any bonus, free spins, cashback, or other promotional offer on the skyph Platform, you agree to the bonus-specific terms alongside these general Terms & Conditions.

• All bonuses are subject to wagering requirements that must be fulfilled before bonus-derived funds may be withdrawn. Wagering requirements and eligible games for each promotion are detailed in the specific promotion terms;
• Bonuses are credited to eligible accounts only once per player, household, IP address, device, or payment method, unless the promotion terms expressly state otherwise;
• Bonus funds and real money funds are held separately in your skyph wallet. Real money funds are used before bonus funds unless the promotion terms specify otherwise;
• skyph reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, particularly where there is evidence of bonus abuse or exploitation;
• Bonus abuse — including but not limited to creating multiple accounts to claim multiple welcome bonuses, systematic exploitation of wagering requirements, or collusion to artificially accumulate bonus credits — constitutes a serious violation of these Terms and will result in forfeiture of all bonuses and associated winnings, and may result in permanent account closure;
• skyph's determination of bonus eligibility and wagering compliance is final and binding.

All games available on the skyph Platform are governed by the rules of the respective game provider. These game-specific rules are accessible within each game interface and are considered part of the agreement between the player and skyph.

• All bets placed on skyph are final once confirmed by the system. skyph is not responsible for errors made by players in the placement of bets;
• In the event of a technical malfunction, game error, or communication failure during a game round, skyph reserves the right to void affected bets and return staked amounts to player wallets;
• skyph reserves the right to void any bet that was placed as a result of a system error, incorrect odds, pricing error, or any event that skyph reasonably determines was exploited by the player in bad faith;
• For sports betting markets, skyph follows the official result declared by the relevant governing body. In the event of a dispute, the ruling of the relevant Philippine sports authority or international governing body shall be considered final;
• Minimum and maximum bet limits apply per game, table, and sport. These limits are displayed within the respective game or betting interface and may be changed by skyph without prior notice;
• skyph does not guarantee the availability of any specific game, market, or betting option at any given time. Games and markets may be temporarily unavailable due to maintenance, provider issues, or regulatory requirements.

The following activities are strictly prohibited on the skyph Platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities.

• Fraud & Misrepresentation: Providing false personal information, misrepresenting your identity or age, or using stolen payment credentials;
• Money Laundering: Using the skyph Platform for money laundering, terrorist financing, or any other financial crime;
• Collusion: Coordinating with other players or third parties to gain an unfair advantage in any game;
• Cheating & Exploitation: Using software tools, bots, scripts, or artificial intelligence to manipulate game outcomes or gain an unfair advantage;
• Account Sharing: Allowing any third party to access or operate your skyph account;
• Multiple Accounts: Creating more than one account per individual for any purpose, including bonus farming;
• Unauthorized Commercial Activity: Using the skyph Platform for commercial gambling operations, professional syndicate betting, or any form of unauthorized resale of betting opportunities;
• Underage Gambling: Allowing persons under 21 years of age to access or use your skyph account.

skyph is committed to responsible gaming and to ensuring that the Platform is used for entertainment rather than as a means of financial gain or as a solution to financial problems. The following responsible gaming tools are available to all registered skyph players at no cost:

• Deposit Limits: Daily, weekly, and monthly deposit limits can be set or reduced from your account settings at any time. Increases to deposit limits are subject to a 7-day cooling-off period;
• Loss Limits: Configurable limits on the amount you are permitted to lose over a defined period;
• Session Time Limits: Automatic session timeout after a player-defined period of continuous play;
• Cooling-Off Periods: Temporary account restrictions of 24 hours, 7 days, or 30 days that take effect immediately upon activation;
• Self-Exclusion: Permanent or extended self-exclusion from the skyph Platform. Self-exclusion requests are processed immediately and cannot be reversed for the duration of the exclusion period. Players who self-exclude are required to immediately cease all use of the Platform.

skyph requires all players to be at least 21 years of age, in compliance with PAGCOR guidelines. If you are concerned about your gambling behavior, we encourage you to use the responsible gaming tools available in your account. skyph's support team can assist you in setting up appropriate limits or initiating self-exclusion.

All content on the skyph Platform — including but not limited to software, game content, graphics, logos, trademarks, text, and audiovisual materials — is the intellectual property of skyph or its licensed providers, and is protected by applicable Philippine and international intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal entertainment purposes as permitted by these Terms;
• You may not reproduce, distribute, modify, create derivative works of, or reverse-engineer any component of the skyph Platform without express written permission;
• skyph's name, logo, and trade dress may not be used without prior written consent from skyph.

To the maximum extent permitted by applicable Philippine law, skyph and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to:

• Loss of data or profits;
• Service interruptions, technical errors, or Platform unavailability;
• Unauthorized access to your account resulting from your failure to maintain the security of your credentials;
• Losses incurred as a result of gambling on the Platform;
• Delays in deposit or withdrawal processing caused by third-party payment providers;
• Force majeure events including natural disasters, government action, civil unrest, or technical failures beyond skyph's reasonable control.

The Platform is provided on an "as is" and "as available" basis. skyph makes no warranty, express or implied, regarding the uninterrupted availability, accuracy, or fitness for a particular purpose of the Platform or any content on it.

skyph reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Failure to provide satisfactory identity verification documentation within a reasonable timeframe;
• Reasonable suspicion of fraudulent activity, money laundering, bonus abuse, or collusion;
• Receipt of a chargeback or payment reversal from a player's payment provider;
• Technical or security concerns that necessitate account restriction;
• Compliance with a legal or regulatory requirement, court order, or directive from a Philippine gaming authority.

Upon account closure for cause, skyph reserves the right to withhold any remaining balance pending investigation. Where no wrongdoing is found and the account is in good standing, any remaining real-money balance (net of bonuses and wagering requirements) will be returned to the player through their verified payment method.

You may also request voluntary account closure at any time by contacting skyph's support team. Voluntary closure requests are processed within five (5) business days.

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute between you and skyph arising from or relating to these Terms, your use of the Platform, or any game or transaction on the Platform shall first be submitted to skyph's internal dispute resolution process. If the matter cannot be resolved internally within thirty (30) days, it may be escalated to the appropriate Philippine regulatory authority or submitted to the competent courts of the Philippines.

skyph reserves the right to amend, modify, or replace these Terms & Conditions at any time. Updated Terms will be published on this page with a revised effective date. For material changes, skyph will endeavor to provide notice through the Platform, by SMS to your registered Philippine mobile number, or by email to your registered address.

Your continued use of the skyph Platform following publication of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Platform and may request account closure through the support team.

It is your responsibility to review these Terms periodically to remain informed of any updates. skyph recommends bookmarking this page and checking it regularly.

If you have questions, concerns, or disputes relating to these Terms & Conditions, or if you wish to submit a formal complaint, please contact skyph through the following channels:

• Live Chat: Available 24/7 directly through your skyph account dashboard. This is the fastest way to reach our support team for real-time assistance.
• Email: [email protected] — for non-urgent enquiries, formal complaints, and documentation submissions. Email responses are typically provided within 24 hours during standard business days.

skyph serves players across the Philippines — Metro Manila, Cebu, Davao, Makati, Quezon City, and all provinces. Our support team operates in English and Filipino and is available around the clock.